Customer Confidentiality & Privacy Policy
Why This Policy Exists?
This Customer Confidentiality Policy is our promise to protect your personal information at every stage of your journey with us. Whether you’re planning a simple getaway or a detailed international itinerary, we make it a priority to handle your data responsibly and in compliance with all relevant privacy laws.
Who This Policy Covers?
This policy applies to everyone who may handle your information on our behalf—including our internal team, contractors, travel partners, visa processing agents, and service providers. Every individual we work with is required to uphold the same high standards of data protection that we do.
What Kind of Information We Protect?
We treat all personal and sensitive details you share with us as strictly confidential. This includes:
Your full name, date of birth, and contact information Passport and visa details Travel plans and booking history Payment and billing information Bank statements or financial records for visa processing Health-related documents (if required for your visa or travel) Any written, verbal, or digital communication with our team
How We Keep Your Information Safe?
We follow strict protocols to keep your information secure:
Only authorized personnel can access your data All personal documents are stored in secure systems We never discuss or share your details in public or on unprotected platforms We use secure communication channels for emails and digital correspondence Our team is trained and bound by confidentiality agreements We never use personal devices to handle your data We securely delete or destroy your data when it’s no longer needed
If Something Goes Wrong?
While we do everything we can to safeguard your information, we take any breach of confidentiality very seriously. If something does go wrong:
We act immediately to contain the situation You’ll be informed right away We will investigate and take the necessary steps, which could include disciplinary or legal action against those responsible
You’re in Control
If you have questions about how your data is used, or if you wish to update, access, or delete any personal information we hold, simply get in touch with us:
Email : [email protected]
Customer Care Hotline : +94 76 76 40 777
At Journey By Design, your trust means everything to us. We don’t just design journeys; we protect every step you take with us.
Why This Policy Exists?
This Customer Confidentiality Policy is our promise to protect your personal information at every stage of your journey with us. Whether you’re planning a simple getaway or a detailed international itinerary, we make it a priority to handle your data responsibly and in compliance with all relevant privacy laws.
Who This Policy Covers?
This policy applies to everyone who may handle your information on our behalf—including our internal team, contractors, travel partners, visa processing agents, and service providers. Every individual we work with is required to uphold the same high standards of data protection that we do.
What Kind of Information We Protect?
We treat all personal and sensitive details you share with us as strictly confidential. This includes:
Your full name, date of birth, and contact information Passport and visa details Travel plans and booking history Payment and billing information Bank statements or financial records for visa processing Health-related documents (if required for your visa or travel) Any written, verbal, or digital communication with our team
How We Keep Your Information Safe?
We follow strict protocols to keep your information secure:
Only authorized personnel can access your data All personal documents are stored in secure systems We never discuss or share your details in public or on unprotected platforms We use secure communication channels for emails and digital correspondence Our team is trained and bound by confidentiality agreements We never use personal devices to handle your data We securely delete or destroy your data when it’s no longer needed
If Something Goes Wrong?
While we do everything we can to safeguard your information, we take any breach of confidentiality very seriously. If something does go wrong:
We act immediately to contain the situation You’ll be informed right away We will investigate and take the necessary steps, which could include disciplinary or legal action against those responsible
You’re in Control
If you have questions about how your data is used, or if you wish to update, access, or delete any personal information we hold, simply get in touch with us:
Email : [email protected]
Customer Care Hotline : +94 76 76 40 777
At Journey By Design, your trust means everything to us. We don’t just design journeys; we protect every step you take with us.